Privacy Policy

Last updated: 4 July 2018


1. This privacy policy (“Privacy Policy”) applies to all personal information collected through and processed in connection with the Website (, and Services offered by Yamaa bvba (“Yamaa”, “we” or “us”), located at:

Vlamingstraat 14

9980 Sint-Laureins




Telephone number: +32 (0) 9 379 81 90

Your privacy is important to Yamaa which acts as the data controller within the meaning of the General Data Protection Regulation. In this Privacy Policy we inform you of our practices with respect to the collection and processing of your personal information (your personal data) when visiting our Website or using our Services. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy starting with a capital letter shall have the same meaning as in our Terms of Service. Yamaa reserves the right to change this Privacy Policy, and will post any revisions on its website.

We only use personal data 1) you gave us (consent), 2) to provide you our Services and 3) during the functional time we need those data  


What we collect

2.1. Information provided by you.

When you email us, you will provide us with the following personal information

  1. your first and last name
  2. your email address


If you want to use the Services offered by us, for example placing an Order, you may also be required to provide the following additional personal information:

  1. your billing information
  2. your shipping information
  3. your address
  4. your phone number
  5. your tax registration


2.2. Automatically generated information


We also collect “Automatically Generated Information” about your behaviour during your use of the Service. This information may include IP addresses, type of browser, browser settings, date and time, what features your use and for how long and other information regarding your use of the Service. We may also collect this information by using “cookies” in accordance with Clause 5 of our Privacy Policy.


How we use it and on what grounds we use it

3.1. Our web servers collect logging and analytical information for the sole purpose of improving the Website and our Services.


3.2. We may draw up statistical and demographic data rendered anonymous and use this for performance monitoring, improvement of the Service and public relations.


3.3. The processing of your personal data is based on the following grounds:


Your consent;

The preparation or performance of an agreement with you;

Compliance with a legal obligation;

Our legitimate interests.


3.4. When we process personal data on the basis of your consent, you can always revoke your consent.


3.5. We may disclose the collected personal information if it reasonably believes that it is required to do so by law, regulation, court order or any government authority.


3.6. We can have a legitimate interest to process your personal data, namely to resolve disputes or legal procedures or for statistical reasons, to improve our services and public relations.


3.7 Use of third party services that include transfer of your personal data


Yamaa uses services from third parties

° CRM services from Teamleader – GDPR policy of Teamleader (data storage in Belgium, compliant with GDPR)

° Accounting services from Yuki – GDPR policy of Yuki (data storage in Ireland, compliant with GDPR)

° storage of emails and hosting of website and webshop on servers – privacy policy  policy of (data storage in Denmark, compliant with GDPR)

° collection of data from cookies through  website by – privacy policy of

° storage of data related to  shipment by Bpost – privacy policy of Bpost


How long we keep it and precautions we make

4.1. We do not retain your personal information for any longer than is necessary for the purposes mentioned in this Privacy Policy or in so far as such is necessary for compliance with statutory or obligations and for solving any disputes.

4.2. When we process your personal information on the basis of the preparation or the performance of an agreement with you, we will store your personal information for up to seven years after our agreement has ended, or after resolving a dispute.


4.3. When we process your personal information on the basis of a legal obligation, we will store your personal information for the period which is determined by the law.


4.4. When we process your personal information on the basis of your consent, we will store your personal information until you revoke your consent.


4.5. Depending on the type of cookie, we will store your personal information for a maximum of 6 months.



We may store some information in the form of so-called “cookies” on your device, such as your computer, to offer a more user-friendly and efficient Website and Services. A “cookie“ is a small string of information that is saved temporarily or permanently on your computer when you visit the website.


5.2. We use so-called “functional cookies” (first-party cookies), which only serve the technical operation of the Website and Services. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our websites. Once you disable these cookies by means of your browser settings not all functionalities of the Website and Services are accessible.


5.3. We also use so-called “analytics cookies” (third-party cookies) to better understand how you interact with our Websites and Services and to improve them overall. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our websites.


5.4. You can disable any cookie and delete existing cookies in your Internet browser options at any time. You will find further details in the help section of your browser. However, not all functionalities of the Website may be accessible without cookies.


Safe storage and precautions

We keep our computers and other mobile devices secure with among others changing passwords, installing and updating anti-virus programs.

Send and sent data from and to the website and email are encrypted (SSL)

Third parties with whom personal data are exchanged (CRM, accounting, mailserver, website hosting, …..) are all subject to GDPR.

In case we detect there is or might be a problem related to your personal data, we will immediately inform you and we will try our best and take measures (legally and ethically) to protect the safety of your data.


Your rights

6.1. You have the right to request access, rectification, erasure, restriction, data portability and the right to object against the use of your personal information. However, we can decline your request in case we have compelling legitimate grounds which override your interests, or the processing is for the establishment, exercise or defense of legal claims.


6.2. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal data. We will answer your request free of charge, however reserve the right to charge a reasonable fee for carrying out your request in case your request is excessive or is manifestly unfounded.


6.3. You can send your request to exercise your right(s) to Be as clear and precise as possible in your email. In any case state which right you want to exercise and on what grounds. We will answer your request within one month after receipt, unless we need more time. Then we will inform you within one month after receipt of your request that we need a maximum of another two months. Within this period of time we will notify you about whether we can fulfil your request or not. In case we cannot fulfil your request we will let you know on what ground.


6.4. If you have any complaints about our privacy practices we would appreciate if you could seek contact with us first. Together we can try to find and take away the source of your complaint. Your complaint can be send to:


6.5. At any given time you have the right to send a complaint about our privacy practices to the competent authority in Belgium:


Changes to this privacy policy

We may change how we collect and use personal information at any time and without prior notice, at our sole discretion.


We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you by sending an email to you. We will also update the “Last Updated Date” at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.


Questions & suggestions

If you have any questions or suggestions about our privacy practices, please feel free to contact us by email via